We currently have Jira Software and would like to deploy Jira Service Desk. The problem we are running into is that we have JSD and JSW on different servers connected via appliaction link. Now when we go into JSD for an issue and "create linked issue", it doesn't show the projects we have permission for in JSW.
Did we misunderstand the ability to create issues in other projects?
I'm sorry, just to discuss the subject, i never try this but:
what if you set an application link between cloud and server:
And the try to link the issues according to this doc:
I have tried this and you can create an issue in JSD then link it to a project in JSW. You cannot create an issue in JSW from JSD. (Create linked issue) Seems like something you should be able to do but speaking with Atlassian support, they recommended Exalate (third party add on) which isn't ideal for us, but may be for you.
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