Is it possible to create linked issue for a project on a different server?

We currently have Jira Software and would like to deploy Jira Service Desk. The problem we are running into is that we have JSD and JSW on different servers connected via appliaction link. Now when we go into JSD for an issue and "create linked issue", it doesn't show the projects we have permission for in JSW.

Did we misunderstand the ability to create issues in other projects?  

2 answers

1 accepted

1 votes

Ah, yes, the link is for creating issues in projects in the same system.  It doesn't create issues on other systems.

That is disapointing. What is the collaboration that Jira speaks of then? Can we only do @mentions and link tickets that way? 

The general intention is that you'd put JIRA Service Desk on the same JIRA you've added Software to.

You can still create a link to another JIRA, it's just not automated and won't create (unless you do a bit of coding)

Hello, so there is no intention to support creating a linked issue from cloud-based JIRA Service Desk to a server-based JIRA instance?

Is there a (payed) plugin to accomplish this action?

Not that I know of.

I'd use a webhook to try to poke data across, but there might be an add-on in the marketplace too.

0 votes
Gaston Valente Community Champion Jul 25, 2017

I'm sorry, just to discuss the subject, i never try this but:

what if you set an application link between cloud and server:

And the try to link the issues according to this doc:


I have tried this and you can create an issue in JSD then link it to a project in JSW. You cannot create an issue in JSW from JSD. (Create linked issue) Seems like something you should be able to do but speaking with Atlassian support, they recommended Exalate (third party add on) which isn't ideal for us, but may be for you.


Yes, the links are fine, it's the creation part you don't get.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,831 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot