I would like to create three different groups to include my customers and map them to different SLAs through JQL.
e.g., EU customers, US customers, APAC customers.
It's possible? Or is there at least a way to do something similar?
Hi @Debora Silva ,
grouping customers in to organisations is perfectly possible. Putting these organisations in to groups unfortunately not.
so only one level.
As you mention customers, this is exclusive to JSM tho
Actually, I've already done what you mentioned @Dirk Ronsmans
However, I need a way to segregate customers into three groups to associate them with different SLAs. Otherwise, I will have to manually associate them one by one, at the risk of forgetting any new ones that will be created in the future.
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