Is it possible to change the behavior of a notification based on issue status

Hello,

I would like to know if it's possible for  "Issue commented"   notification to behave differently when the status of the ticket is "closed". 

To give more details, I would like the "issue commented" action to send a notification to the customer & agent only, as usual. However, only when the ticket is closed,  I want the same "issue commented" action to send a notification  to all of the agents. 

I am open to suggestions if I can accomplish the same task through another add-on or though another feature.

 

Thanks,

Baybars 

1 answer

This widget could not be displayed.
Joe Pitt Community Champion Jun 23, 2016

You can create your own event and change the one fired. Normally I have a 'closed' event for that.

I already have a similar setup with this instance but that's not what I need. Not sure if you can change what action "commenting" does but I want it to stay the same for when the ticket is NOT closed. Only when it's closed, I want comments to trigger a specific event. 

Joe Pitt Community Champion Jun 23, 2016

I misunderstood. I was thinking the comment was on the close transition. I believe you'd need a script or listener that checked the status every time a ticket is updated. I don't use those so I can't help with how to write it.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

67 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you