I would like to know if it's possible for "Issue commented" notification to behave differently when the status of the ticket is "closed".
To give more details, I would like the "issue commented" action to send a notification to the customer & agent only, as usual. However, only when the ticket is closed, I want the same "issue commented" action to send a notification to all of the agents.
I am open to suggestions if I can accomplish the same task through another add-on or though another feature.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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