Is it possible to change/add columns in the customer view of the request list on the customer portal?

Customers would like to see the priority and date created for their Service Desk tickets.  Is there a way for them or for the service desk administrators to add columns with this information?  This would be when they are viewing their list of requests in the client portal.  

 

Thanks!

3 answers

Our customers have the same question hope some 1 can help us. Can't seem to find an addon that provides these kind of modifications.

same issue, need to customize this view

Vote on this https://jira.atlassian.com/browse/JSD-3387 for ability to configure the columns on the request list. Hard for the customer to sift through many issues and not be aware of which of them that have been recently changed. 

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,167 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot