Customers would like to see the priority and date created for their Service Desk tickets. Is there a way for them or for the service desk administrators to add columns with this information? This would be when they are viewing their list of requests in the client portal.
Our organization also urgently needs this feature in the cloud version. We may be forced to revert back to tracking issues with our customers via an excel spreadsheet, which is a nightmare. But at least excel has more than a few columns, and sorts!
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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