Is it possible to change/add columns in the customer view of the request list on the customer portal?

Customers would like to see the priority and date created for their Service Desk tickets.  Is there a way for them or for the service desk administrators to add columns with this information?  This would be when they are viewing their list of requests in the client portal.  

 

Thanks!

4 answers

Our customers have the same question hope some 1 can help us. Can't seem to find an addon that provides these kind of modifications.

same issue, need to customize this view

Vote on this https://jira.atlassian.com/browse/JSD-3387 for ability to configure the columns on the request list. Hard for the customer to sift through many issues and not be aware of which of them that have been recently changed. 

 

0 votes

Our organization also urgently needs this feature in the cloud version. We may be forced to revert back to tracking issues with our customers via an excel spreadsheet, which is a nightmare. But at least excel has more than a few columns, and sorts!

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