I have a problem with sender field in emails which I receive from JIRA SD. At this moment when agent add a comment Sender field looks like: LastName_of_agent, FirstName_of_agent (email address for notifications).
If I answer to this comment from Outlook for example, then Outlook save this sender to cache. And when I trying to send mail to the customer directly from Outlook it shows me two contacts for this Last Name...
I`ve already changed Sender in General Settings. But this helped only for newly created tickets. Customer received first mail where Sender is what i`ve configured in general settings.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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