I have a problem with sender field in emails which I receive from JIRA SD. At this moment when agent add a comment Sender field looks like: LastName_of_agent, FirstName_of_agent (email address for notifications).
If I answer to this comment from Outlook for example, then Outlook save this sender to cache. And when I trying to send mail to the customer directly from Outlook it shows me two contacts for this Last Name...
I`ve already changed Sender in General Settings. But this helped only for newly created tickets. Customer received first mail where Sender is what i`ve configured in general settings.
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