Is it possible to change Sender field when agent add comment to the Issue?

I have a problem with sender field in emails which I receive from JIRA SD. At this moment when agent add a comment Sender field looks like: LastName_of_agent, FirstName_of_agent (email address for notifications).

If I answer to this comment from Outlook for example, then Outlook save this sender to cache. And when I trying to send mail to the customer directly from Outlook it shows me two contacts for this Last Name...


I`ve already changed Sender in General Settings. But this helped only for newly created tickets. Customer received first mail  where Sender is what i`ve configured in general settings.

1 answer

I double checked this issue and I see that Outlook don`t add agent`s address to the cache when we answer to the agent`s comment. I think you can close this question

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,075 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot