Is it possible to change Sender field when agent add comment to the Issue?

I have a problem with sender field in emails which I receive from JIRA SD. At this moment when agent add a comment Sender field looks like: LastName_of_agent, FirstName_of_agent (email address for notifications).

If I answer to this comment from Outlook for example, then Outlook save this sender to cache. And when I trying to send mail to the customer directly from Outlook it shows me two contacts for this Last Name...


I`ve already changed Sender in General Settings. But this helped only for newly created tickets. Customer received first mail  where Sender is what i`ve configured in general settings.

1 answer

I double checked this issue and I see that Outlook don`t add agent`s address to the cache when we answer to the agent`s comment. I think you can close this question

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,083 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you