Is it possible to automatically change the priority when a custom field changes to a specific value?
Custom field: question
Priority: urgent<==has to change automatically
Custom field: problem <=Because this one has changed
If you can use script runner this can be a simple job:
Slingshot UpdateFields might be a solution.
With the following Listener configuration, "question"s will always have priority "low" and "problem"s will be "urgent", asuming your custom field is named "CustomfieldName".
<customfield name="CustomfieldName" eq="question"/>
<customfield name="CustomfieldName" eq="problem"/>
The Listener will ensure this after every change to the issues, not just at transitions.
More power comes from Slingshots ability to declare inter-issue data synchronizations, that is, set field of linked or child/parent issues (to arbitrary depth) abd the use of variables to set one field to the value of another (again, between issues if you like).
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