Hi! I have one case with issue status.
I want to apply the following restriction on status changes: switch the issue to "reopened" only after user comment.
I know that we can change the status from comment using "listeners" feature, but it doesn't apply the restriction. The best would be the situation when no one can reopen the issue before leaving comment.
Please, help me find the good way to implement this case.
Thanks in advance.
The best way is going to need a little code (i.e. an add-on that implements some code, or a scripting add-on etc).
All you need is a simple condition though, one that looks at the number of comments since the last status change and blocks any transitins when it's less than one.
A more simple option might be a validator that says "you must comment during this transition"
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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