Is it possible to apply restrictions on issue status change?

Hi! I have one case with issue status.

I want to apply the following restriction on status changes: switch the issue to "reopened" only after user comment.

I know that we can change the status from comment using "listeners" feature, but it doesn't apply the restriction. The best would be the situation when no one can reopen the issue before leaving comment.

Please, help me find the good way to implement this case.

Thanks in advance.

1 answer

0 votes

The best way is going to need a little code (i.e. an add-on that implements some code, or a scripting add-on etc).

All you need is a simple condition though, one that looks at the number of comments since the last status change and blocks any transitins when it's less than one.

A more simple option might be a validator that says "you must comment during this transition"

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

36 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you