Is it possible to allow Service Desk Customers to see all other Service Desk Customer Requests

We would like to allow for certain Service Desk Customers to see All Service Desk Customer requests that are submitted.  They cannot be made an agent.

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Gerry Tan Atlassian Team Sep 28, 2016

Yes this feature has just been released to cloud: https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations, coming soon to JSD server

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