Is it possible to add permission on Request types on JIRA Service Portal?


I want to know if permission can be added on request types on JIRA Service Portal.


I have many customers, i want some customers to have access only on Request Type 1 and some on Request Type 2, both requests are in the same project.


Thanks and Regards


1 answer

This widget could not be displayed.
Susan Hauth Community Champion Nov 03, 2017

Hi Swarna,

That is currently not available in Service Desk but is a much voted issue:

However, if you are Server this Plugin: Extension for Jira Service Desk works beautifully, I presently depend heavily on it.

Hope that helps


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

145 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you