Is it possible to add permission on Request types on JIRA Service Portal?

Hi,

I want to know if permission can be added on request types on JIRA Service Portal.

Scenario:

I have many customers, i want some customers to have access only on Request Type 1 and some on Request Type 2, both requests are in the same project.

2017-11-03_10-59-45.jpg

Thanks and Regards

Swarna

1 answer

0 vote
Susan Hauth Community Champion Nov 03, 2017

Hi Swarna,

That is currently not available in Service Desk but is a much voted issue:

https://jira.atlassian.com/browse/JSDSERVER-195

However, if you are Server this Plugin: Extension for Jira Service Desk works beautifully, I presently depend heavily on it.

Hope that helps

Susan

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