Is it possible to add permission on Request types on JIRA Service Portal?


I want to know if permission can be added on request types on JIRA Service Portal.


I have many customers, i want some customers to have access only on Request Type 1 and some on Request Type 2, both requests are in the same project.


Thanks and Regards


1 answer

0 vote
Susan Hauth Community Champion Nov 03, 2017

Hi Swarna,

That is currently not available in Service Desk but is a much voted issue:

However, if you are Server this Plugin: Extension for Jira Service Desk works beautifully, I presently depend heavily on it.

Hope that helps


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

779 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you