Is it possible to add permission on Request types on JIRA Service Portal?


I want to know if permission can be added on request types on JIRA Service Portal.


I have many customers, i want some customers to have access only on Request Type 1 and some on Request Type 2, both requests are in the same project.


Thanks and Regards


1 answer

0 votes
Susan Hauth Community Champion Nov 03, 2017

Hi Swarna,

That is currently not available in Service Desk but is a much voted issue:

However, if you are Server this Plugin: Extension for Jira Service Desk works beautifully, I presently depend heavily on it.

Hope that helps


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,089 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot