Is it possible setup JIRA Service Desk to a company group?

I mean sharing the same JIRA Service Desk with a group of company meaning that all companies will use the same instance to support their own customers. Is it possible?

1 answer

1 accepted

3 votes
Accepted answer

Hi Alessia Harris,

You can certainly do that. It's just a matter of segregating groups and users to each company and then setting the proper permissions in the projects so one group doesn't view other groups stuff.

For example, the company A will have a group of users called group A. The company B will have a group of users called group B.

Using the same JIRA Service Desk, they can have their own projects to support their own customers where the company B won't be able to view company A's stuff and vice-versa. That is possible because you'll grant only group A to view company A's projects and group B to only view company B's projects.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,769 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you