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Is it possible for non-agents to see SLA status and resolve issues?

Michael Haley
Michael Haley August 14, 2015

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Martin Cleaver
Martin Cleaver
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August 14, 2015

No.

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Michael Haley
Michael Haley August 14, 2015

lol thank you.  the brutal truth.

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Martin Cleaver
Martin Cleaver
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August 14, 2015

Intenso have Extensions for Service Desk that can show metrics in the customer portal though.

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Stephen Hayden
Stephen Hayden
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August 14, 2015

Yup, this does what you're looking for to some extent, and a ton of other useful stuff.

https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender

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Paulo Hennig
Paulo Hennig
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Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2015

Hello Michael, 

In additional with the other responses, as the SLA is viewed inside JIRA settings (On the Service Desk projects) and the Customers don't have access to it, this is currently not possible. By this reason, I'd suggest you to vote on the following issue to increase its popularity and add it to your watchlist for future updates:

https://jira.atlassian.com/browse/JSD-325

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William Rojas (
William Rojas (Black Diamond) August 15, 2015

thanks for the reference, going to in estival the plug in

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