Is it possible for non-agents to see SLA status and resolve issues?

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1 answer

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No.

lol thank you.  the brutal truth.

Intenso have Extensions for Service Desk that can show metrics in the customer portal though.

Yup, this does what you're looking for to some extent, and a ton of other useful stuff.

https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender

Paulo Hennig Atlassian Team Aug 14, 2015

Hello Michael, 

In additional with the other responses, as the SLA is viewed inside JIRA settings (On the Service Desk projects) and the Customers don't have access to it, this is currently not possible. By this reason, I'd suggest you to vote on the following issue to increase its popularity and add it to your watchlist for future updates:

https://jira.atlassian.com/browse/JSD-325

thanks for the reference, going to in estival the plug in

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