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Is it a good idea to create a Jira ticket through an integration from another application?

An application our company uses integrates with Jira.  It is able to link Jira and Confluence objects within that application.  Is it a good idea to stand up the ability to create Jira tickets from the application GUI?  I am worried about controlling the quality of the ticket content, as well as the assignee.  Is there anything else I should monitor if we decide to do this?

2 answers

1 accepted

1 vote
Answer accepted
Thomas Schlegel Community Leader Jan 30, 2020

Hi @Lucy Buecking ,

we create Jira issues using the REST api from our applications and have no problems with that functionality.

How do you control the quality today? How do you set the assignee today? You can control this e.g. with the workflow of your project, or with mandatory fields. 

0 votes
Gangadhar I'm New Here Apr 28, 2022

Thomas, Can we have any existing Integrations details that support this functionality pls ?

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