Being a new to Jira and this type of software I would welcome feedback on whether Jira is the best fit for what I require for our organisation's needs.
How the organisation works
The below images give a very basic overview of the ideal 'tool' that we require. I would welcome everyone's feedback on whether Jira can do this and if so the best way to go about starting to set this up.
Jira can definitely do what you need, but I would recommend some careful design to get you there. Whilst it's a doddle to get close to your screenshots, I would want to think about end-user reporting as well.
You mention a lot of KPI stuff, which is fine and right to think about, but you should take a look at what Jira is built to capture and how that translates into the KPIs you are looking for.
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