Our company is thinking to move our service desk licenses to cloud services and we are thinking if there is some way to link our actual Jira on-prem to escalate tickets between on premises and cloud platforms (plugins or some connector).
Thanks in advance for your help.
There's options to help you do that. A good starting point for your investigation might be this list of Marketplace Apps.
Also, consider the data migration you might be facing and check which add-ons you might already be using, which are business critical and check if they are available on Cloud as well.
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