JIRA and several add-on can be quite useful for managing processes. We do use it for most of our customers, deploy JIRA and map engineering processes into it. JIRA can always be "bent" so that it does what you need. When you get out of engineering, then this becomes less the case. This is because other department, may find the interface difficult to understand. They will need proper training (adapted to what they use in JIRA' and not those general JIRA trainings).
The main advantage would be that everything is centralized into JIRA. This is great for everybody a company. One of our client is currently reomving SharePoint, and replacing it with Confluence.
--> User Management and permission are always difficult to do. Atlassian offers that in a quite interesting way I find. Depending on what you wish to do, it may be a good solution.
--> JIRA would not cover all the Procurement activities you wish to do. Confluence may be added as a wiki to help collecting information.
--> All inquiries become a Task - which can be categorized for better management. Very Powerful.
--> For an IT company like yours, it won't be difficult to create your own JIRA reports. This should be a very handful feature.
To what I can understand, JIRA is more or less likely to cover all your needs. BUt you will always find something. One of my client uses Confluence for managing ... meeting minutes. And that's it! Still very powerful!
Good luck Barret,
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