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Invite email not received


Invited user for our site did not receive an invite email. I tried resend it several times with no success.

Then I tried to remove the user and invite user back again but still no invite email received.

It is probably stuck in Atlassian Bounced list.

May I ask to check it?


1 answer

0 votes
Vero Rivas Community Leader Jun 16, 2021

Hi @Marcel Valko 

  Please open a support request at 

  Including your Cloud URL and the support team will be happy to help


Hi @Vero Rivas 

we are still on a Free version of Jira with this site. 

Setting everything now before turning into a paid subscription.

So, what I understood one-on-one customer support is not available for free version.

How to connect support?

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