Invisible character causing error logs on jira

Hi All

On our JIRA logs we see that this error has appeared thousands of time this morning. On investigating, i was able to identify that this was caused due to a special character in one of the issues on JIRA

This special character is not visible in here, but if you copy paste this line below onto a notepad you will see what i mean.

In fact, if you try to use backspace on the words varls you will see that the backspace button acknowledges presence of a character (which of course does not appear here nor on the jira description but does appear on notepad)

/varls

(Try backspacing the above word and you will see there are invisible characters between the R and the L; copy it on notepad and you will see those invisible characters)

How can we ensure this invisible characters does not cause error logs on jira?

Rahul

1 answer

1 accepted

Hi Rahul, in most cases issues related to special characters are associated to the database collation. You may want to check whether you're using the suggested collation to your JIRA database (reference). Additionally, in case you're using MySQL, there's a known issue with 4 byte characters in MySQL, you can see more details here.

I hope it helps.

Cheers

Thanks Tiago that helps

Rahul

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

211 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you