Internal server error

Suresh Sunar May 21, 2013

I am getting this 500 internal server error. The data is invalid (13) when trying to create a issue.

Please help.

5 answers

1 accepted

0 votes
Answer accepted
Suresh Sunar May 26, 2013

This issue is resolved by disabling HTTP compression in TMG worked for me.

0 votes
Suresh Sunar May 21, 2013

disabling HTTP compression in TMG worked for me.

0 votes
JohnA
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 21, 2013

Hi Suresh,

Can you try enabling plugin safe mode and see whether the issue persists once the plugins are disabled? If it does then you can try enabling the plugins one by one in order to find which one is causing this problem.

All the best,
John

0 votes
Suresh Sunar May 21, 2013

Thanks Bhushan. Which log file do we need to check?

Daniel Wester
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 21, 2013

atlassian-jira.log in your home dir. What's the error in the browser?

Suresh Sunar May 21, 2013

when trying to create issue, it shows page for sec and shows Error Code: 500 Internal Server Error. The data is invalid. (13)

0 votes
Bhushan Nagaraj
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 21, 2013

Did you check the log file?

Suggest an answer

Log in or Sign up to answer