Internal Error when editing customfield

kz1212 October 25, 2017

I am trying to edit issue using issue.update(fields={'customfiled_10000':'edited'})

it returns response text = {"errorMessages":["Internal server error"],"errors":{}}

I can create issue and edit comments fine. Just not able to edit customfield.

Could someone help?

Traceback (most recent call last):

File "C:\Python27\Scripts\OM.py", line 135, in createJira
ssdfa_issue.update(fields={'customfield_10911': str(om_issue.key)})
File "C:\Python27\lib\site-packages\jira\resources.py", line 480, in update
super(Issue, self).update(async=async, jira=jira, notify=notify, fields=data)
File "C:\Python27\lib\site-packages\jira\resources.py", line 229, in update
self.self + querystring, data=data)
File "C:\Python27\lib\site-packages\jira\resilientsession.py", line 156, in put
return self.__verb('PUT', url, **kwargs)
File "C:\Python27\lib\site-packages\jira\resilientsession.py", line 146, in __verb
raise_on_error(response, verb=verb, **kwargs)
File "C:\Python27\lib\site-packages\jira\resilientsession.py", line 56, in raise_on_error
r.status_code, error, r.url, request=request, response=r, **kwargs)
JIRAError: JiraError HTTP 500 url: https://jirax.xxxx.com:xxxx/rest/api/2/issue/16682
text: Internal server error

response headers = {'X-AUSERNAME': 'xxxxx', 'X-AREQUESTID': '545x4439450x4', 'X-Content-Type-Options': 'nosniff', 'Content-Encoding': 'gzip', 'Transfer-Encoding': 'chunked', 'X-Seraph-LoginReason': 'OK', 'Vary': 'User-Agent', 'X-ASEN': 'SEN-3605770', 'X-ASESSIONID': '1ifw8h3', 'Connection': 'close', 'Cache-Control': 'no-cache, no-store, no-transform', 'Date': 'Wed, 25 Oct 2017 16:05:21 GMT', 'Server': 'Apache-Coyote/1.1', 'Content-Type': 'application/json;charset=UTF-8'}
response text = {"errorMessages":["Internal server error"],"errors":{}}

 

when I create a new issue

issue= jira.create_issue(fields=root_dict)
and i can edit this issue oject with no problem

However, when I get the existing issue using

issue = jira.issue('JRA-123')
editing this issue gives me internal error.

1 answer

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 25, 2017

An internal server error means something went wrong in Jira, not your code.

You'll need to read the Jira logs to discover what it was.

kz1212 October 25, 2017

where is the jira log?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 25, 2017

Under <Jira home>/logs.  You can get the full location from Jira's System Information page in the admin section.

kz1212 October 25, 2017

i dont know where is <jira home>/logs, i am using python and call through the REST API.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 25, 2017

You need to read the Jira logs.  Look at the Jira system's config in the system information pages, it will tell you where the log is.

kz1212 October 26, 2017

IT blocks that, cant see it.

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