Hi,
I am integrating Jira Tickets with Intercom but the Intercom conversation URL* it is not being filled in automatically, all links need to be linked manually. Is there any way to link this link automatically?
Thanks.
I am from ToolsPlus, creator of Intercom for Jira and the the Jira Cloud integration for Intercom.
I am not entirely clear what exactly you are asking about, but it sounds like you are referring to creating a link using Intercom for Jira: https://docs.toolsplus.io/atlassian-cloud/intercom-for-jira/guides/jira-users/managing-intercom-conversation-links#creating-a-link
If you use the Jira Cloud app for Intercom to create a link to an existing Jira issue or create a new Jira issue using the app, the links will be created automatically.
I hope this helps. Please let me know if you have any further questions or if anything is unclear. If you prefer to continue the conversation privately, feel free to reach out via any of our support channels: https://toolsplus.io/support/
Best regards,
Tobias
Hello Thiago,
Welcome here.
Firstly, it's important to note that the automatic linking of Intercom conversation URLs to Jira Tickets is not a default feature in the basic integration. However, there are a few ways to achieve this:
To troubleshoot your current setup:
If these steps don't resolve the issue, I recommend reaching out to Intercom's support team for further assistance, as they may have more specific insights into the capabilities and limitations of their Jira integration.
Please let me know if you need any clarification or have additional questions. I'm here to help!
Best regards,
Eric
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