We're trying to set up JHD so that customers (individuals) can raise tickets by sending an email, see updates about their ticket in their email inbox, and update the ticket, all without having to log in.
Is this possible, and if so, how?
You can set up an email channel for each project (Project Setting>Email Requests). You can use the default email address provided by Atlassian or create a custom one.
hope that helped.
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