Integrating JIRA and Confluence

Integrating JIRA and Confluence is not working, JIRA and Confluence are using NGINX with port 443

I need help!

1 answer

1 votes

Yes, you probably do.

However "it doesn't work" is a bit like ringing a mechanic and saying "I can't drive my car" and expecting him to fix it from that. You've not told him if it's not turning over, it's in a ditch, you've lost the keys, or it's been trashed by a horde of rampaging penguins.

WE need to know what you're trying to do, what documentation you've followed, and what you've done differently from those docs. And a look at the logs might be very helpful too.

I installed the jira and confluence with https://jira.domain https://conflunce.domain subdomains and it must use HTTPS but not working interaction.

The interaction I need is the knowledge base and service desk issues in JIRA. On the HTTP works correctly.

Ok, that's still not a lot to go on, but if I'm guessing correctly

1. You have set up everything you want to use

2. You have got all the integrations you want to use running when you've got the applications running over http

3. Switching the applications to httpS stops the integrations from working?

Is that right? Is the pattern consistent - the integrations all fail as soon as one or both applications that are supposed to be talking move to https?

yes, that's it. The Jira service desk integration with confluence is not working correctly, there's no information showing in the modal. Here is an example:

Ok, consistency is a step forward when debugging :-)

Next step is to start reading the log files.

However, I suspect you're going to find stacks of errors mentioning pki and certificates... But please check before I start rambling!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,861 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot