Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Integrated systems and deleted issues - Automate "add label" -> then "delete issue"

This question is based off an edge case where I need to know what issues to delete in an integrated system after it's deleted in Jira.

I would need something like below:

  • Jira is integrated with Aha!
  • When an issue is deleted in Jira (since this doesn't reflect in the integrated system)
  • Jira should first add label "Deleted" to that record (so that Aha! retrieves this update), then delete.


I realize that this also works the other way around, by adding a label which triggers an automation to delete that same record (have not tried this though). I would however like to use the native delete function primarily.

Anyone out there with some good thoughts on this? Or maybe have you solved this in a different manner?



1 answer

0 votes
Daniel Ebers Community Leader Dec 12, 2020

Hi Jakob,

welcome to the Atlassian Community.

If I understood you right you want to change the way how Jira deleted issues.
First it should label issues instead, then, later on, the actual deletion should take place.

Here I see the problem - the labeling will most likely be possible with Automation or something else (there is the "Issue deleted" event you could refer to).
But the deletion will then follow in a few seconds, right after.

Common sense from seasoned Jira users is generally to delete as less as possible. Probably you can find a different approach to the use case or at least go with the normal delete button, I believe this is really an edge case.

The only thing that I could think of is to catch the "Issue Deleted" Event - immediately notify Aha, let the deletion process as normal.
This has a bunch of questions - for example, what will happen in Aha is not reachable in the second of the deletion for whatever reason.
Also this should be tested very well - at the moment it is just based on theory.
You also would find out if there is a reliable way to call Aha - possibly they also just use REST API.


Suggest an answer

Log in or Sign up to answer
Site Admin

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you