We have developed our own app and we have a support contact included. What we would like to do is when ever anyone sends a message to the contact that should be raised as a ticket in service desk. Is that possible. If yes, could you please provide your API for integration.
There are a lot of ways to raise a ticket to JIRA:
REST API https://docs.atlassian.com/jira/REST/7.4.0/#api/2/issue-createIssue
Mail Handler https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html
Issue collector https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html
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