Installing Zendesk for JIRA (on cloud)... - why does it not end?

I am installing the add-on.

Is says that download finished and then "installing..." but it is hanging for more than one hour by now

1 answer

0 vote

It should not take more than a couple of minutes.

Refresh the add-ons page, try it again, and if it still hangs for more than 2-3 minutes, or does not enable, raise it with - problem is we need to be reading the logs to see what it is doing, and probably clearing the plugin cache, neither of which we can do on Cloud.

There were a couple of other reports of plugin installations hanging on Cloud yesterday, so I suspect there's something wrong with it in general, not just your site.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,313 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot