Install -> IT Service Desk Workflow (ITIL)

[Benjamin Gottbehuet]

How can i install this Plugin? I have only a xml file...Please help me;)

[Julie d'Antin [Elements]]

Since it is a workflow, you can basically add it the way Nic explained.

If you need a complete ready-to-use workflow suite for your IT Service Desk, Valiantys has just released a powerful ITIL-based bundle that covers Incident, Problem and Change.

Why don't you give it a try? It's free.

https://marketplace.atlassian.com/plugins/com.valiantys.jira.workflow.bundles.itil

[Vidal Abad]

Were you able to import the workflow? When importing file, i get "File is invalid". Adding workflow XML definition from files results on errors when trying to edit the workflow.

[brendan_oneill]

I can't get this to work. When I select the workflow .xml file, and try to import it, I get an error:

File is invalid

File is invalid

Fi.

[Nic Brough -Adaptavist-]

Check your downloaded file is valid, it's working ok for me, so I suspect corrupted copies of the file.

[Nic Brough -Adaptavist-]

Admin -> workflows -> import workflow from xml

See https://confluence.atlassian.com/display/JIRA/Sharing+Your+Workflow#SharingYourWorkflow-Importingfromalocalinstance

[Benjamin Gottbehuet]

thanks for your answer...

i cant upload the xml file -> It is not a .jar file...

How can i install it?

[BernardoA]

You can install it going to Administration > Add-ons and upload this ifle or you can find this plugin going to "find Add-ons".

This documentation explains how to install any third-party plugin:

https://confluence.atlassian.com/display/UPM/Installing+Add-ons

Cheers,

Bernardo