A client of ours, already has an on premise instance running JIRA for the purpose of managing development and infrastructure tasks. They wish to run a service desk installation in addition to drive some of those tasks. They are currently considering whether to install the service desk on top of their existing JIRA install or whether to setup another JIRA instance with service desk - possibly Atlassian hosted.
What are the pros and cons of installing on the same instance vs attempting to link to a remote JIRA service desk? Can you get all the same integration with the existing tickets in JIRA (and Stash, Bamboo, Confluence etc) when running on another instance? As far as I can see service desk is designed to sit on top of the JIRA instance where you manage the resulting tickets created by the service desk?
There are several considerations. Will point out a few.
At the same time, having multiple instances also comes with several advantages.
You will probably have to list out more about your client, user count, administrative capabilities and resources available, etc to determine the best fit.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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