Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Insight Asset updates in next-gen project

Is it possible to update Insight assets from a next-gen service project?  According to the Insight documentation, you can do this in a classic project through a workflow transition post-function.  However, I do not see an ability to create a post-function in a transition in a next-gen project.

I'm using Jira and Insight cloud versions

Thanks

1 answer

0 votes
Fadoua Community Leader Dec 25, 2020

@Shona Suderman 

If on their documentation they say it is not feasible then I am afraid you won't be able to do it.

I know lot of features in Classic Projects are not available in Next-Gen.

Best of luck

Fadoua

Thanks for this.  It doesn't explicitly state in the documentation that you can't do it.  Its just that I cannot find instructions on how to (only instructions for classic projects exist).  I just find it hard to believe that they have a next-gen service project type specifically for ITSM and it doesn't let you update your asset database.  It kind of defeats the whole purpose of it.

Fadoua Community Leader Dec 28, 2020

@Shona Suderman 

Then in this case I will suggest you to raise a ticket with Insight as they know better than anyone else their products.

Let me know please if you have any questions.

Best.

Fadoua

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you