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Insight Asset updates in next-gen project

Is it possible to update Insight assets from a next-gen service project?  According to the Insight documentation, you can do this in a classic project through a workflow transition post-function.  However, I do not see an ability to create a post-function in a transition in a next-gen project.

I'm using Jira and Insight cloud versions


1 answer

0 votes
Fadoua Community Leader Dec 25, 2020

@Shona Suderman 

If on their documentation they say it is not feasible then I am afraid you won't be able to do it.

I know lot of features in Classic Projects are not available in Next-Gen.

Best of luck


Thanks for this.  It doesn't explicitly state in the documentation that you can't do it.  Its just that I cannot find instructions on how to (only instructions for classic projects exist).  I just find it hard to believe that they have a next-gen service project type specifically for ITSM and it doesn't let you update your asset database.  It kind of defeats the whole purpose of it.

Fadoua Community Leader Dec 28, 2020

@Shona Suderman 

Then in this case I will suggest you to raise a ticket with Insight as they know better than anyone else their products.

Let me know please if you have any questions.



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