Inline Editing: Some fields morph into what looks like a hyperlink

WE found an issue where some fields in an issue type in a project are not behaving as inline-editable as they used to. What we know so far:

1) this seems to be a new issue, since recently upgrading to 7.2.2
2) the fields are grouped in the view screen, near the top of all custom fields
3) not all custom fields in that issuetype have the problem
4) the fields are displaying as a blue color, as if they were a hyperlink (see screenshot '1')
5) you can click on the pencil icon but nothing happens
6) if you use the EDIT button to edit the fields, then SAVE, the view screen turns the text of these fields to black as it should be and inline editing works. (see screenshot '2')
7) as soon as you take focus off of the view screen in #6, or you refresh that screen, the text turns back to blue and the undesired behavior returns.
these fields are configured for the EDIT screen in this project for this issue type
8) there are no 'behaviors' applied to these fields

We went through extensive troubleshooting and found that this issue only happens when the JIRA Toolkit Plugin add-on is enabled.  When it is disabled, all fields behave as they should.

Given that this is an Atlassian Labs add-on, it is not officially supported, so we are not able to get the issue addressed through that route.  The JIRA Toolkit add-on is being heavily used by many projects, so we do desire to leave it enabled.  Am wondering if anyone out there has seen this issue, or has any thoughts on how to potentially fix the problem. 

Thanks!!!

1 answer

This widget could not be displayed.

There are not screenshots :)

I cannot display the screen because of data security.  Just imagine that the field was a hyperlink or URL field (usually blue) and not jsut a standard Custom field with normal text.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 3 hours ago in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

13 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you