Indexing is currently not configured

I tried to add the Pie Chart to a JIRA Dashboard, but I get the message:

"Indexing is currently not configured so no issue searching can be performed. Please contact your administrator to get indexing configured."

When I go to the Indexing tab, everything is set up and I even had it do an index (172ms since this is a new site).

But, I still get this error on my Dashboard.



10 answers

1 vote

Hi all,


This was a bug regarding JIRA Charting Plugin which should be solved already per:

Please update your plugins to version 1.26.1 to fix it.



Hi Larry,

The indexing feature can be disabled in the database. Though, we will need a little more investigation. Please open a SAC ticket ( under JIRA OnDemand and we will gladly investigate and fix that for you. If you could, please, add the URL to this question on the ticket as well.

Please let us know if you have further questions.


+1. having the same issue

Also seeing this issue when adding a 'Time to first response" chart.

I got our JIRA fixed. It's a bug and just takes about 15mins to fix smile They booted our Cloud JIRA and now it works. 


I'm not sure what fixed mine, but here is what I know happened.  Maybe this fixed it, maybe they booted my server without me knowing???

  1. My Administrator gave me Administrator permissions
  2. I still had the problem until I removed and re-added the Pie Chart


Having the same issue here with Attlassian on demand.

 Trying to re-index did not help. Any idea about how to fix this?

Having the same issue on Resolution Time gadget on server not cloud, how to solve this?

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