If I may continue this topic about 1 year later......
My organization (including myself) is new to JIRA. Today I attempted to perform a re-index via the "Lock" method in our Production instance. We have had no problems with this before, but today, as soon as the process began, it hung at zero % and, hours later, has not progressed any further. Our JIRA instance is SMALL compared to what you normally see, I am sure, in that a typical, routine Locked-method re-index takes just over 1 minute on average to complete. Obviously the major problem here is that users are completed locked out of the system while the re-index is in progress, seemingly going nowhere.
Is there any recommendation at all on how to proceed with fixing this problem???
I appreciate any advice you may be able to offer!!!!
I am also a 'newbie' to JIRA. Having inherited an instance in a new job I started recently. Quick question. When you say 'restart' do you mean from within a console, by manually restarting a service, or some other method? Thanks for any guidance as I'm facing the same issue today.
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