Indexing hangs

Hi there,

If I may continue this topic about 1 year later......

My organization (including myself) is new to JIRA. Today I attempted to perform a re-index via the "Lock" method in our Production instance. We have had no problems with this before, but today, as soon as the process began, it hung at zero % and, hours later, has not progressed any further. Our JIRA instance is SMALL compared to what you normally see, I am sure, in that a typical, routine Locked-method re-index takes just over 1 minute on average to complete. Obviously the major problem here is that users are completed locked out of the system while the re-index is in progress, seemingly going nowhere.

Is there any recommendation at all on how to proceed with fixing this problem???

I appreciate any advice you may be able to offer!!!!

4 answers

1 accepted

0 vote

First, restart it - it's obviously hung. Secondly, look at your log file - what does that say?

I suggest that you post this as a new question.

The re-start that Nic suggested worked to correct this....... a full re-index following the re-start was successful.

I am also a 'newbie' to JIRA.  Having inherited an instance in a new job I started recently.  Quick question.  When you say 'restart' do you mean from within a console, by manually restarting a service, or some other method?  Thanks for any guidance as I'm facing the same issue today.

 

You go on to the server and use the JIRA stop and start scripts to halt the whole service. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,314 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot