If I may continue this topic about 1 year later......
My organization (including myself) is new to JIRA. Today I attempted to perform a re-index via the "Lock" method in our Production instance. We have had no problems with this before, but today, as soon as the process began, it hung at zero % and, hours later, has not progressed any further. Our JIRA instance is SMALL compared to what you normally see, I am sure, in that a typical, routine Locked-method re-index takes just over 1 minute on average to complete. Obviously the major problem here is that users are completed locked out of the system while the re-index is in progress, seemingly going nowhere.
Is there any recommendation at all on how to proceed with fixing this problem???
I appreciate any advice you may be able to offer!!!!
I am also a 'newbie' to JIRA. Having inherited an instance in a new job I started recently. Quick question. When you say 'restart' do you mean from within a console, by manually restarting a service, or some other method? Thanks for any guidance as I'm facing the same issue today.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot