We can transition from the QA to Do status to the Failed status in 2 different ways (each with different screens, permission, and triggers)
-QA Failed
-Customer failed
I want ONLY to increment my custom field of "customer failed count" when the transition from QA to Do to Failed goes through the "customer failed" path.
How can I accomplish this?
I am able to increment the field any time the issue transitions from QA to Do to Failed using this method:
https://community.atlassian.com/t5/Jira-questions/Increment-Custom-Field-on-Transition/qaq-p/1388215
but that is only half of what I am looking for.
Hello @Alexandria _Lexi_ Codd
It is not possible to specify an individual transition as the trigger for an Automation rule at this time.
A work-around has been documented in this KB:
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