Incomplete Clones: Headings Copied, Content Missing

Shivani Gaddi
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May 22, 2024

I created an automation rule that upon a new ticket creation, description will have pre-populated headings (User Story, Acceptance Criteria, User Flow) for Product Owners to fill in.

Now this automation is being applied while cloning a ticket as well (because eventually it's ticket creation event), as a result cloned ticket has headings only because automation is being applied, but I don't want automation to be applied on ticket cloning.

 

Screenshot (21).png

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