Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Incompatible License Type Error Edited

I recently renewed my licenses for the year and noticed that when I updated my development region that a few licenses did not take and say "Incompatible with Product License (wrong type)"

My UPM is up to date, I did have a little trouble updating it but I fixed my base url after a restore and that did it. I am still showing the same error even after the UPM update.

 

I have a starter Jira, plus service desk and I confirmed all my add ons are commercial license.

 

Any suggestions?

1 answer

0 votes
Adrian Atlassian Team Jan 24, 2020

Hi @Steve Schmidt 

Your plugin licenses will need to match the highest tier license count of your application licenses. 

For example, if you have Jira Core 10 user licenses and Jira Service Desk 100 user license, all your plugin licenses need to be a 100 user count licenses. 

I think they all match.  We have the starter for Jira software with the service desk add on, all for 10 users.  Is there a way to explicitly tell how many users a license is for?  Also, I should mention that my production instance is fine, this is happening on my dev box with dev licenses.  It is a mirror of my prod instance though.  Also, I have two starter licenses because I know there is no dev license for starters.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you