Mmm, it's working on the JIRA 6.3.15 I'm looking at. So there's something odd in your setup maybe? Can you check the log file to see if there are warnings or errors on incoming mail processing?
As for "notify the reporter", no. The "from" address is logged in the description, not a field that can be used for email, and even if it were placed in a field, you have the problem that the person cannot log in to see the issue and hence won't be emailed (because it's a potential security leak to email people who don't have an identity)
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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