Incoming mail handler settings seem to revert

I've updated the settings for the existing "Comments from emails" mail handler. I changed it from the "Studio Email Handler" to "Add a comment before a specified marker or separator in the email body" and changed it to use a Split Regex of "/From:*/" as we use mostly Outlook clients and the default settings don't remove the quoted message properly.

It seems to revert (daily?) to the "Studio Email Handler," however.

Any ideas? Should I delete and re-create the handler? Is changing these settings not supported in OnDemand? Am I doing something else wrong?

1 answer

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 2 hours ago in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

13 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you