Incoming mail handler not working

I have created a incoming mail handler  for create new issue and add comments to existing.


the email id created is like but when a registered user send a mail to this mail they get a error msg as below


This message is a warning that an email you are trying to send has not yet been delivered. You do not have to do anything yet as the email is still queued for delivery.


An email you addressed to email address :



has not yet been delivered. The problem appears to be :

-- Recipient server unavailable or busy


Additional information follows :

-- Connection refused




Please advise , do we need to use any specific mail id , or add it to the local exchange to get it recongnized.


1 answer

Hi Anirudh

It seems to me that the problem is with domain. When you create a mail handler, you have to associate it to an email address that belongs yo your company.

Regards, Aylin.

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