I have an incident management system (that's not Zendesk or anything in the cloud connectors list) that I can get to send emails to JIRA to open issues when necessary. This seems to work well.
Is there a way to have JIRA map pieces of the email to other fields in the issue? For example, I'd like to trace the incident number from the email into a custom field in JIRA, which I've already created.
Maybe a regex on the subject of the email?
The only way to achieve this in JIRA would be by customizing the mail templates. Furthermore, you can use the JIRA Enterprise Mail Handler to extend some handler funcionalities.
Thanks Pedro. Unfortunately, I'm using JIRA On Demand, which does not allow me to install plugins. Do you know if there is an issue open to allow that plugin into On Demand?
Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events