Incoming email handler field mapping

Hi,

I have an incident management system (that's not Zendesk or anything in the cloud connectors list) that I can get to send emails to JIRA to open issues when necessary. This seems to work well.

Is there a way to have JIRA map pieces of the email to other fields in the issue? For example, I'd like to trace the incident number from the email into a custom field in JIRA, which I've already created.

Maybe a regex on the subject of the email?

2 answers

3 votes
Pedro Cora Atlassian Team Oct 05, 2012

Hi Eric,

The only way to achieve this in JIRA would be by customizing the mail templates. Furthermore, you can use the JIRA Enterprise Mail Handler to extend some handler funcionalities.

https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

Cheers,

Pedro

Thanks Pedro. Unfortunately, I'm using JIRA On Demand, which does not allow me to install plugins. Do you know if there is an issue open to allow that plugin into On Demand?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,570 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you