We have the cloud version of JIRA hosted by you. We have implemented the feature to create an issue via email. The settings work without issue but the time that it takes to create the issue can be upto 10 mins. We already adjusted the mail handler to 1 minute in the hope it would correct the issue, but this also failed. We also viewed the original inbox of the intended recipient and the respective mail arrived without delay.
Can you please advise what the possible issue could be?
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Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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