we are facing some issue after upgrade from JIRA 5 to JIRA 7.Our incoming mail handler is not working so that we can add the comment from email to JIRA issue.We are getting below error.
2016-09-21 13:41:06,748 ajp-nio-8009-exec-31 ERROR u5021000 821x48892x1 x6g1vy 172.19.27.94 /secure/admin/VerifyPopServerConnection!add.jspa [c.a.j.p.mail.webwork.VerifyMailServer] Unable to connect to the server due to the following exception: javax.mail.AuthenticationFailedException: Logon failure: unknown user name or bad password.
It's connecting ok, but the credentials are wrong, or the user is not set up correctly on the mail server.
Last time I did this, it was because we had moved server during the upgrade (export from JIRA 5 on server 1, create empty new JIRA 7 on server 2, import data), and the mail server had been secured so that user JIRA-sender could only log in from the ip address of server 1. So that needs to be checked too.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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