I have a fresh install of Jira-core and Jira-service desk and would like some advice on the best way to handle incoming mail.
I've configured servicedesk to create tickets from incoming mail sent to a gmail account and this is working. I'd like for jira-core users to be able to reply to issue notifications and have those replies show up as comments. Right now this is also working.
I'm a little confused because the documentation says I need to set up an incoming mail server and mail handlers for jira-core in order to process email replies.
Am I missing something? Why are replies being processed even though I have not configured an incoming server or any mail handlers?
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