Incoming Mail Handler - Create new issue from each e-mail - Is there a way to not remove quoted text?

In our scenario we are using incoming mail handlers to create new issues (Create a new issue from each email message). If we forward messages using e. g. Outlook adding some text above the original message, the quoted text will be removed from the issues description. Is there a way to force JIRA to acceppt the full content of forwarded messages with all the quoted text?

1 answer

Check your mail handler in JIRA system settings E-Mail Import

There is an option "ignore text in quotes" while setting an specific mail handler

 

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