Incoming Mail Handler - Create new issue from each e-mail - Is there a way to not remove quoted text?

In our scenario we are using incoming mail handlers to create new issues (Create a new issue from each email message). If we forward messages using e. g. Outlook adding some text above the original message, the quoted text will be removed from the issues description. Is there a way to force JIRA to acceppt the full content of forwarded messages with all the quoted text?

1 answer

Check your mail handler in JIRA system settings E-Mail Import

There is an option "ignore text in quotes" while setting an specific mail handler


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot