Include comment body in email notification

Jeff Howard November 18, 2024

My question is so simple it seems silly, but I've looked through all the System and Project email settings and I'm finding -nothing-.

When users post a new comment to an issue I'm watching (or an @mention on an issue I'm not watching), I would like the comment they posted to be included in the email notification.

Currently all our users get is an email like this:

SUBJECT: [JIRA] john doe mentioned you on ANA-1234 (Jira)

BODY:

joe doe mentioned you on ANA-1234

View Comment Add Comment (these are hyperlinks)

Get Jira notifications on your phone!

Download the Jira Cloud app for Android or iOS

________________________________________

Manage notifications This message was sent by Atlassian Jira (v1001.0.0...)

3 answers

0 votes
Igor Medeiros - Modus Create
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 20, 2025

Hi @Jeff Howard 

If you are open to using 3rd-party solutions for your case, our app Notification Assistant for Jira can help you with this scenario

It allows you to customize and manage notifications in a way that suits your custom needs like creating fully customizable templates.

 

Feel free to reach out.

0 votes
Megha November 19, 2024

Hello Jeff,

In custom Notification we can't configure your requirement however you can achieve this using automation. 

image.png

Trigger - issue commented

You can add condition if any 

Action - send email 

You can select the receiver of the email

Subject 

And in content you can add {{issue.comment}} which fetches the comment body. 

Hope this helps!!

Regards,

Megha

Jeff Howard November 20, 2024

Thanks! I'll take a look.

0 votes
Utkarsh Agarwal
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 19, 2024

Hi @Jeff Howard 

Welcome to the community!

By default, Jira Cloud’s notification template only includes a brief message with a link to the comment, not the full comment text.

To work around this, you can use Jira's Automation feature to send custom notifications that include the full comment content. Set up an "Issue Commented" trigger and use smart values like {{comment.body}} in the email body.

However, keep in mind that automation rules have limitations, such as a limited number of actions and potential delays depending on your Jira plan.

Kind Regards
Utkarsh

Jeff Howard November 20, 2024

Thanks! I'll take a look. Do you think it's odd that it doesn't at least post some of the comment?  This seems like default behavior in nearly all the ticketing systems I've used.

Utkarsh Agarwal
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 21, 2024

You're absolutely right. Jira's approach is likely designed to streamline notifications, avoiding long email threads with extensive comment content. Instead, it encourages users to interact directly within Jira for the full context.

That said, many users share your perspective, and Atlassian has been known to consider community feedback for future improvements. In the meantime, using the Automation feature can help tailor notifications to better suit your needs by including comment details.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events