My question is so simple it seems silly, but I've looked through all the System and Project email settings and I'm finding -nothing-.
When users post a new comment to an issue I'm watching (or an @mention on an issue I'm not watching), I would like the comment they posted to be included in the email notification.
Currently all our users get is an email like this:
SUBJECT: [JIRA] john doe mentioned you on ANA-1234 (Jira)
BODY:
joe doe mentioned you on ANA-1234
View Comment Add Comment (these are hyperlinks)
Get Jira notifications on your phone!
Download the Jira Cloud app for Android or iOS
________________________________________
Manage notifications This message was sent by Atlassian Jira (v1001.0.0...)
Hi @Jeff Howard
If you are open to using 3rd-party solutions for your case, our app Notification Assistant for Jira can help you with this scenario
It allows you to customize and manage notifications in a way that suits your custom needs like creating fully customizable templates.
Feel free to reach out.
Hello Jeff,
In custom Notification we can't configure your requirement however you can achieve this using automation.
Trigger - issue commented
You can add condition if any
Action - send email
You can select the receiver of the email
Subject
And in content you can add {{issue.comment}} which fetches the comment body.
Hope this helps!!
Regards,
Megha
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Jeff Howard
Welcome to the community!
By default, Jira Cloud’s notification template only includes a brief message with a link to the comment, not the full comment text.
To work around this, you can use Jira's Automation feature to send custom notifications that include the full comment content. Set up an "Issue Commented" trigger and use smart values like {{comment.body}} in the email body.
However, keep in mind that automation rules have limitations, such as a limited number of actions and potential delays depending on your Jira plan.
Kind Regards
Utkarsh
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks! I'll take a look. Do you think it's odd that it doesn't at least post some of the comment? This seems like default behavior in nearly all the ticketing systems I've used.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You're absolutely right. Jira's approach is likely designed to streamline notifications, avoiding long email threads with extensive comment content. Instead, it encourages users to interact directly within Jira for the full context.
That said, many users share your perspective, and Atlassian has been known to consider community feedback for future improvements. In the meantime, using the Automation feature can help tailor notifications to better suit your needs by including comment details.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.