'Incident' Issue Types should be always created as "New".

[Priyanka Das Bokalial]

Hi,

Want to know the steps about how newly created tickets of issue type 'Incident' be always created as NEW status. 

Thanks in advance

[Dennis S_ · Accepted solution]

Hi @Priyanka Das Bokalial,

you need to customise your workflow or create a new workflow, in which the first status is "NEW" instead of "Open". After the workflow is customized or created, you have to assign the workflow to the issue type "Incident" in your workflow scheme.

How to build a new workflow is described here: https://confluence.atlassian.com/adminjiraserver072/working-with-workflows-828787890.html#Workingwithworkflows-Createanewworkflow

Best regards

Dennis