Inactive user in JIRA

I've created a user in crowd and later deleted it however in my JIRA it still shows it as inactive user.

i've ensured that no ticket is associated with that user name in jira.

i deleted that user; sync crowd and JIRA and still it shows it as inactive user and says that "this user is not associated with any role hence marked inactive.

Later i added that user as active user and grant access to the project role however it still shows that user is in inactive. I want that user to be active anyhow.

I need to keep the username same shruti.pnganyhow. 

Please advise.

1 answer

Hello Neeta,

What version of JIRA you're using? I've found this bug describing the same situation, which was fixed on JIRA 6.1


Rodrigo Rosa

Thanks for looking on this query. We are using jira 6.3.15

Hi Nic, Could you also have a look on this issue? Please let me know if you need any other info from my side.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

387 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you