In custom workflow transition get a "Resolving issue ..." message but new status is not a Complete Status

We have a custom workflow. In one of the transitions from an "In progress" status to another "In progress" status at the top of the transition screen we get an informational window telling us "Resolving an issue indicates that the developers are satisfied the issue is finished.".

But we are NOT resolving the issue.

There are no properties, conditions or validators associated with the transition.

The same screen is used throughout the workflow and this is the only transition in which we get the informational box.

Any ideas how to get rid of this message?


2 answers

1 accepted

0 vote


This message is associated with the transition itself and is created when you clone or edit the existing "Resolve" transition. When I created a new transition from scratch the message went away.

Try to create your screen from scratch and add all the related fields within.



0 vote


this is the documentation you need to solve your problem.

Hope this helps.

Editing a screen's details

To change a screen's name and/or description:

  1. Log in as a user with the JIRA Administrators global permission.
  2. Choose > Issues. Select Screens to open the View Screens page, which lists all screens that have been defined in JIRA.
    (tick) Keyboard shortcut: g + g + type screens
  3. Click the Edit link next to the appropriate screen.
  4. You will now be directed to the Edit Screen page where you can edit the name and/or description of the Screen.

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