In Jira service desk portal, How can we change the options of a select list custom field on the basi

If I am in a Group/Organization A I should see options for a select list field a,b,c,d but if I am from a group/organization B, I should see f,f,g,h as an options for the same field.


2 answers


You can do dynamically show different values in a field based on user (or group) by installing an add-on like Power Scripts.

We made a video tutorial walking you through exactly how to do this, and we've also posted a short, sample script you can copy and paste or forward to your engineer.

Hope this helps!


0 vote



I have an alternative to the problem you are currently facing.

You could create a Select List (cascading) custom field. This will create 2 select lists. The first one, in this case, will be used to sort out "the type of customer" and the second list will be adapted depending on the choice of the first list.

I hope this is a suitable alternative for you.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,240 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot