In Jira, are emails sent using the Share button tracked in the Jira ticket history?

In Jira, are emails sent using the Share button tracked in the Jira ticket history?

2 answers

Hi Jim,

I have a similar usage of sharing issues and I use a free plugin which track each share action. Additionally you can grant a share view to non users (of your JIRA). Maybe this free plugin would be a nice solution for your request?

https://marketplace.atlassian.com/plugins/aptis.plugins.shareYourJira

Hint: It grant a dynamcially view, so there is no need to refresh active shares smile

0 votes
Henning Tietgens Community Champion Feb 24, 2014

No. If you want tracking you should use mentions ("@henning") in comments.

How does that work? Entries in the Comments field are already tracked in the ticket. How does using mentions as you illustrated function differently?

Henning Tietgens Community Champion Mar 12, 2014

The mentioned user gets an email that he/she was mentioned in a comment, even if the user is not assignee, reporter or watcher. So, it's the comment that is tracked, as you wrote, but through mentioning a user you can trigger an additional email to this user.

Does the user have to have a Jira account, or can you mention an external email address?

If a Jira account is required would an example of this look like this: Blah blah blah "@jmedina' blah blah blah. Can the mention block appear anywhere in the comment?

If external emails allowed, does how would that look?

Henning - I figured it out: can only email users with Jira accounts; system prompts for user after typing the @ sign.

Thanks for your help.

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