In JSD how do I specify the approver based upon who submitted the request?

Nick Skinner June 2, 2016

In my organization every employ has a supervisor specified in our employee database.

For IT, we want large purchases to be approved by the manager of the employee who submitted the request.

Example: If Bob submits a request for a new laptop his manager Allen needs to approve the request. But if Allen submits a request for a new laptop his manager Susie has to approve. Is something like this possible?

2 answers

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Nick Skinner June 3, 2016

We aren't using Service Desk at this time. Wanting to see if this was possible. I'm sure we would import that information if we implemented SD. Thank you for the information.

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Boris Georgiev _Appfire_
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June 3, 2016

You can do this with Script Runner scripted post-function attached to the "Create" transition. But you need to have a way to extract the information about the employee->manager relation.

Do you have the manager->employee information somewhere inside JIRA ?

 

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